Policies

Booking Online

• A credit/debit card is required to reserve. It’s stored securely.

• Your card is not charged at booking; payment is taken after your session.

• We do not accept cash for services. Therapists may accept cash tips.

Texting

• We may text to confirm, assist, or update appointments. Message frequency varies; msg/data rates may apply.

• Reply STOP to opt out anytime.

• We never share your phone number or consent with third parties.

Same-Day Bookings

• Same-day appointments may be assigned to any available therapist who offers the service. This prevents overbooking and keeps care consistent.

• We will never change a therapist’s gender without your consent.

Cancellations

• Please give 24 hours’ notice to avoid fees.

• Cancel or reschedule via your Vagaro account (app or vagaro.com).

• Less than 24 hours or no-show: 100% of the service is charged.

• Memberships/Packages: the equivalent session/point will be deducted.

Arriving Late

• If you’re running late, please call/text us.

• Your session may be shortened to end on time; full price still applies.

Payments

• Cards only for services; no cash payments.

• Cash tips are welcome and go directly to your therapist.

Insurance

• We don’t bill insurance. We can provide a receipt for you to submit for reimbursement if your plan allows.

Gratuities

• Optional and appreciated (typically 15–30%).

• Pay gratuity by card at checkout or in cash to your therapist.